Move to sensitise Postal staff on customer care
The Postal Department has launched an exercise to train the postmasters and frontline staff on customer care.
At the inaugural of a two-day training programme on market intelligence being organised in association with Integral Institute of Advanced Management (IIAM), MVP Colony, Director of Postal Services Vennam Upender said on Saturday that they were training their staff to equip themselves to cope up with the competition.
About 50 employees from Visakhapatnam, Srikakulam, Vizianagaram and East Godavari are participating.
IIAM Dean and Secretary S.P. Ravindra said the Postal Department was known for its branding and acceptability and its market reliability was unparallel anywhere in the world due to constant endeavour to improve efficiency parameters. IIAM Director R. Ramachandra Naik and senior faculty Hargopal spoke.
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